Store Policies

Payment

I accept payments via paypal.

Shipping

Shipping costs are a flat rate £2.50 UK and £3.50 for the rest of the world.

Uk orders are sent by 1st class post, rest of world by airmail.

I ship within 3 working days, and usually the day after your order. If for any reason I am unable to ship within 3 days, I will let you know. I always reuse envelopes for posting and your jewellery will come gift boxed or in a handmade muslin bag.

Please be aware that you are responsible for any customs charges applied by your country.

I am fortunate enough to have never encountered this situation, but if your jewellery does arrived damaged, please contact me immediately so that we can work together to find a timely solution - be that a replacement or a refund.

If for any reason you are not 100% happy with your jewellery, the same applies. I am happy to accept returns within 7 days of receipt (less the cost of postage if item is not damaged) for shop credit or a refund if preferred. I want you to be thrilled with your jewellery or beads!

If your jewellery or beads does not arrive in a timely fashion (up to 7 working days UK, up to 28 working days international) please let me know. The post office will let me claim for missing packages after 28 days.

 

My beads are glass and although each bead is carefully annealed, they are still glass and can break if improperly handled, dropped or hit against something hard. In the event of breakage, please discard immediately.

When wearing glass beads, please take care not to expose them to any situations that may cause them to break and be sure to protect them from impacts or extreme temperature changes.

My glass beads are not intended for use on or by children as they could present a choking hazard or break with inappropriate handling.

 

Restringing and Lengthening Jewellery

I make bespoke jewellery - mainly one of a kind pieces, designed for one of a kind you. When you are buying online, it is important to ensure you are buying jewellery that will fit you perfectly. I always list the length/diameter of my jewellery so that you can be sure if a piece is right for you. If the length isn't the correct fit for you, I am very happy to alter this before sending your jewellery out, in most cases (sometimes, it's just not possible due to the design/components). Sometimes this will mean adding a few more beads or links, sometimes it will mean restringing the entire piece. At the moment I am happy to do this at no extra charge! But in the case of restringing (rather than simply adding extra links), I do require that the purchase is made prior to my taking the work apart. Thank you for your understanding!

My usual lead time on postage is 1-3 working days but altering a piece will add on an extra 1-3 working days to this. Made-to-order pieces generally take 1-4 weeks, depending on my schedule and the particular piece.